In today’s age, social media is used for a variety of purposes. Among them, personal communication is probably the most popular way of using social media. Social media is an innovative way for people who are completely unrelated to connect, so naturally it can be used for many people and organizations.
Social media can also be used to promote businesses, both big and small. Social media is a great way for organizations to get the word out about the services that they offer because it is free and is also a current method of communication. To find out more the role of social media in promoting small businesses, and the impact of social media on these organizations, keep reading.
One of the biggest benefits of utilizing social media in the small business setting would be the ability to attract new customers. Not only are you able to reach out to new customers, but you are able to find these customers by reaching out to current ones. Offering a discount to new customers is a great way to expand your brand through social media. Additionally, connecting with current customers can be done by advertising the organization’s social media accounts at the physical location of the business. This way, satisfied customers are able to connect with the organization and also help spread the word.
Another way that social media can impact a small business would be reduced cost in advertising. Many traditional ways of promoting a business required a person to post an advertisement in a newspaper or other traditional medium. This cost, however, has been eliminated as social networking sites are free. Some of the most popular sites include Facebook, twitter, LinkedIn, Google plus and YouTube.
Open communication between the public and organization is a huge impact caused by social media. The business is now able to receive immediate feedback from customers through social media websites. This can be positive, even if the feedback is negative because it can be used as constructive criticism.
Creating and maintaining your brand can be a big reason as to why one should use social media. If the public has no idea what to expect from your business, social media can change that, and allow you to set the tone of your organization through status updates, colors and other content.
An example of some of the ways in which social media can affect a small business would be through the use of Facebook pages. A few months ago as I was scrolling down on Facebook, I noticed a fashion page that my friend liked. I then clicked the store webpage and was introduced to a great local business, just by using Facebook. As you can see, social media works every minute of every day to bring us content that we might light, which is basically how small businesses are advertised.
Social media has the ability to make or break a small business. If people like what they see through social media websites, a local business has the ability to go viral. For this reason, social media has a profound and often positive effect on the small business.
The internet today is a highly interactive environment. It’s no longer enough to simply post a few news pieces a month while running your business. Your fans, customers, and followers expect a higher level of visibility from you and your business, and you can use that to help your business grow naturally and effectively.
Sites like Youtube and Vimeo offer great options for your business to put out large pieces of video content to your customers. This can take the form of video blogs, showing everyday life at your business and what you have been up to lately. It can also include demos of your current project, or pieces that let you engage with your fans. A good example of this is how Google puts out full product demonstrations of their newest products and services on their Youtube page. Another example is Red Bull’s viral marketing videos that perpetuate the culture of Red Bull as active, athletic, and cool.
However, Youtube and Vimeo are not your only options for putting out video content from your business. Recently, services like Vine and Instagram Video have become very popular. These services allow you to record and post micro-videos from your smart phone. These videos can give tiny tastes of your company culture. Often, these videos are most effective if you use their miniscule lengths to comedic effect. Many video game developers use these services to provide small updates as to the latest build of their current game.
No matter the service you choose, the most important thing to remember is to show your business’ personality. Video is direct and personal, and if you remember that you will garner more customers through your content.
The internet has certainly changed the way business is conducted in the world today. The change that the world of business has seen however has been further enhanced in recent times by the advent of Google. This search engine has metamorphosed from just providing search results to providing various tools which enterprises can work with in the course of their online business. Google has indexed over a billion webpages and is by far the most popular search engine on the internet drawing traffic from all over the world. It is becoming virtually impossible to market your business on the internet without making use of Google. This is because of the sheer amount of innovations that the search engine has introduced particularly in terms of its contextual advertising model. According to projections by Piper Jaffray, internet advertising spending would amount to $55 billion. Jupiter Research projections for the US search and display advertising was $15 billion. All these go to show that the marketing model that Google operates will be heavily relied upon by the businesses on the internet far into the future.
Google’s popularity in the online search market has made it almost indispensable as most businesses move a significant of their operations online in an attempt to get to a larger audience across the globe. Recent statistics certainly prove Google’s preeminence in that market. It is estimated that 66% of the searches conducted on the internet worldwide in December were done on Google. That is two thirds of the entire number of searches conducted worldwide. Google has also introduced what it refers to as Universal Search. This simply changes the way search is conducted as it includes video, news, images and maps all in the same search, allowing you to choose the specific option you wish to get results on the search term. For instance, if you search for a particular enterprise, you can click on news to get available news updates on that enterprise or video results or even image results on the same enterprise. It provides you with a more complete experience. The importance of this to marketing your business is that you can aim at providing images, videos and news of your enterprise so that all will be found in the course of the search and with the convenience of a click.
One very important component of Google’s universal Search model is the Local Search. This allows people to find local business that pertain to localities using Google Maps. The emphasis today is on local search in order to enhance the visibility of businesses.
In order to put together a viable marketing strategy for your business, it is very important to include Google in the mix. The entire gamut of tools that Google provides can make a huge difference in the way your business is marketed online. Web Analytics, Adwords, Adsense, WordTracker, Buzz, Ad Planner, Google Local Business Center are just some of the tools available to you.
The success of eCommerce is largely a function of the company’s ability to integrate its online and offline efforts and provide the very best experience for its customers. The seamless integration of the various components of the enterprise’s operations is also dependent on the efficacy of the software platform it utilizes. These eCommerce software programs or solutions as they are known make it possible to create a seamless operation of the entire operations of the enterprise. There are a number of such solutions in the market but then their levels of effectiveness in different areas vary. Each therefore has aspects in which it is strong while there are areas in which it might have some weakness. Important areas include flexibility in design, database assistance, additional programming needs as well as product/shopping cart integration. We will examine some of these eCommerce solutions as well as their upsides and downsides.
1. 2CheckOut: Operating out of Columbus Ohio, this resource can be located online at www.2checkout.com. This resource presents a good alternative to PayPal. Its ease of use makes it very for beginners to make use of it although it may not be realistic to use it for thousands of products. Although it has higher fees than PayPal and less suited for an experienced web designer as it cannot be customized, it is still very ideal for beginners in eCommerce. (more…)
The point of any marketing piece is to evoke a response. A call to action is how you illicit or direct that response. So one of the most important things to ask yourself when you are creating a new marketing piece is “what is the call to action?”. In this edition of MarketPain I discuss a simple technique for evaluating the call to action in your marketing collateral.
In the course of business, marketing its products or services is imperative to the success of every enterprise. The process of marketing however does not end with customer acquisition but extends to customer retention and beyond. Retaining customers is the aspect of the process where contact becomes necessary. In other words, it is important that a contact strategy be designed and properly executed for the marketing process to have a consistently positive outcome. A contact strategy basically deals with the utilization of data compiled regarding customer purchases, customer preferences and interests as well as promotion patterns to determine how often and in what order customers will be contacted. The data also helps to properly customize the company’s offers and how those offers are positioned and presented to the customer.
It is not sufficient to design a contact strategy, it must be very effective and in order for it to be so, the following characteristics need to be present.
i.Encompass customer needs, products as well as channels skills and capabilities
ii.Effectively addresses the interests of the company and the customer
iii.Recognizes the difference and uses of different channels
iv.Recognizes the extent of relationship for different customers and accommodates that fact within the strategy. (more…)
Email marketing is a subset of internet marketing and is actually used as one of the avenues through which marketing messages are disseminated online. The overall objective of email marketing is to deliver your marketing massages to your target audience, prospects as well as customers and thus drive traffic to your site as well as increase your business. Email marketing is a process that can be done by the marketer but then it is best automated. The need for automation is a direct result of the explosion in the volume of eCommerce on the internet and the attendant difficulty in coping with correspondence with customers, prospects and members of the target audience. Many firms have risen to the occasion and are providing great resources to meet that need. In order to effectively provide this service, these resources have some outstanding qualities such as:
i.Ease of Use: The user interface for an email marketing resource has to be user friendly and not resemble the cockpit of a space shuttle. The ease of navigation is a plus that makes the work of an internet marketer easier.
ii.Email Campaign Creation: It is also important that an email marketing resource provide HTML design and editing features. This is to help with the design of aspects of the campaign.
iii.Feature Set: Provision of a number of features that internet marketers will find useful in developing contact lists, create emails as well as examine results.
iv.Reports: Evaluation of the email marketing campaign is critical to the success of the program and this will be done by using reports. This feature is very important in any email marketing resource.
v.Support Services: Live support service and assistance as follow up to signing up for the resource is important for the internet marketer.
The following are five great email marketing resources:
Click-Through Rate (CTR) is a method of measuring the response to an online ad. It is taken in percentages and determined by dividing the total number of times the ad was presented to the user by the total number of times the ad was clicked on. It is applicable in a variety of online ad campaigns including banner ad campaigns, email marketing campaigns and Pay Per Click (PPC) campaigns.
CTR is therefore one of the most important metrics for measuring the success or otherwise of any online ad campaign. A high CTR is something that many companies try hard to attain and increasing CTR in the course of a campaign is also a key objective. This is because the higher the CTR, the more likely that the conversion rate will increase. This boils down to increase in the profit margin. There are some techniques that can be used to improve the CTR of an ad campaign.
1.Avoiding Blatant Advertising: When you consider the volume of advertisement that internet users face coupled with that which they to face offline, they just develop ‘ad blindness’ after some time. Sometimes therefore, advertisements work much better when they do not look like ads. You can try using the ads in side menus or as a text placement within the site content. (more…)
Click-Through Rates (also known as CTR) is a method by which the success of an online advertising campaign is measured. CTR is determined by dividing the ‘number of visitors who clicked on an ad’ placed on a webpage by the number of ‘impressions’ (the number times that the ad was delivered). The result is represented in percentages. If therefore out of a hundred (100) impressions of a banner ad, just one person clicks on it, the CTR would then be 1%. The popularity of banner ads has dropped and with them, the CTR. The average CTR for a banner ad these days is about 0.2-0.3% as against above 5% when the banner first began to appear. (more…)
Rewards programs have become an integral part of the marketing plans of many enterprises especially small businesses as it helps to not only attract new customers but also retain existing ones. Of course, creating a strong customer value proposition is also at the center of any rewards programs. A rewards programs could be simply built in-house by an enterprise to save costs but then if there is a budget for it, that function could be outsourced to a professional firm specializing in that field. The advantage of outsourcing the design and execution of your rewards program to a professional is the wealth of experience and long list of collaborators that the professional would have built over time. These would include third party companies and major merchants. The following advantages could accrue to a small business by virtue of such collaborative rewards programs:
i. Creation of a series of rewards that would have appeal cutting across the customer base
ii. In conjunction with partners, design a partnership plan that would have a long-term and strategic value.
iii. Infusion of the rewards program with innovative items such as experiential opportunities and local rewards.
iv. Reduction of offsetting of program costs via marketing activities that are co-funded, marketing exposure, co-branded partnerships as well as merchant funded rewards.
The fact remains however that reward programs, no matter how well designed, enticing and beneficial, still needs to be ‘sold’ to customers. There are therefore various incentives that can be used to encourage customers to buy into and participate in the reward program. Some of these incentives include: (more…)
Email marketing is one of the most effective means of strategies in contemporary marketing. Its efficacy is used in meeting various objectives such as customer acquisition, integration of advertising messages with emails as well as enhancing customer loyalty and goodwill. Studies have confirmed that email marketing has a Return On Investment of (ROI) of $57.25 for every dollar spent. These figures were provided by the Direct Marketing Association. It is therefore impossible to ignore this marketing strategy in the overall marketing campaign. In carrying out email marketing however, there are certain tools that will enhance its efficacy particularly as these tools help you automate the entire process thus saving you precious time. This automation tool is known as an autoresponder and it helps you keep in touch with your new and existing customers with ease. Of course, there are many of such tools out there but then it is very important that you select the very best of them to avoid having problems. (more…)
Direct mail is a marketing practice in which the promoter or seller of a product or service sends marketing messages directly to the prospect or buyer. The uniqueness of the direct mail practice is the opportunity it affords the seller of delivering the message without using another medium so that there is no loss of control of the way the message is delivered or presented to the prospect. Another point of differentiation from other forms of marketing is that the promoter also gets use one distinct opportunity to promote, pitch and probably make the sale.
There are different types or methods used for implementing direct mail and these include sales letters, catalogues or other pictorial marketing collateral, sales letters combined with brochures. (more…)