Tag: Outsourcing

5 Online Customer Service Solutions

Posted by admin - - business management, communication, customer, engagement, focus, Outsourcing
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Blue FiveOnline customer service has become very popular these days with the emphasis on internet enabled services. Enterprises are trying to ensure that they can attend more to their customers without having to go through the normal channels. However, even with this migration to the internet, a lot of challenges are still presented that pose bigger problems for businesses. Generally, customers tend to rate their experience in terms of the following:

i. The ease with which they get through their experience on the website

ii. The extent to which the site was able to satisfy their queries

iii. The ability of the site to provide the expected experience.

There are some basic solutions that online customer services make use of in order to deliver excellent customer service via the internet. These include the following: (more…)

Outsourcing: More Work Than Meets the Eye

Posted by admin - - business management, Outsourcing
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Like many small business owners, I have used outsourcing to help out with several projects with mixed results. The proponents of outsourcing would have you believe that all it takes are a few clicks and you can outsource almost any aspect of your business or personal life. (more…)